Effective Date: February 2025

📦 30-Day Return Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.

✅ Eligibility for Returns

To qualify for a return:

• Items must be unused, unopened, and in the same condition you received them.
• Items must be in their original packaging with all seals intact.
• A receipt or proof of purchase is required.

Unfortunately, we cannot accept returns on opened products due to health and safety regulations.

🚚 How to Start a Return

1. Contact Us: Email us at info@apexzone.com to request a return.
2. Return Instructions: If your return is approved, we’ll send you a return shipping label and detailed instructions.
3. Ship the Item: Send the item to the following return address:
   📍 6201 NE 11th Ave Vancouver WA 98665

❗ Important: Items sent back without first requesting a return will not be accepted.

🛠️ Damages & Issues

Please inspect your order upon arrival. Contact us immediately at info@apexzone.com if:

• Your item is damaged or defective
• You received the wrong item
  We’ll evaluate the issue and work to resolve it promptly.

🔄 Exchanges

We currently do not offer direct exchanges. To get a different item:

1. Return the original item following our return process.
2. Once your return is accepted, place a new order for the desired item.

💰 Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

• Approved refunds will be processed to your original payment method within 10 business days.
• Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@apexzone.com.

📩 Questions?

For any questions or concerns about returns, feel free to reach out to us at info@apexzone.com. We're here to help!